Veterinary Sidekick Refund Policy

Welcome to the Veterinary Sidekick Refund Policy page.

At Veterinary Sidekick, owned and operated by Veterinary Automation, LLC, we aim to deliver an exceptional and seamless software experience for all veterinary professionals. We understand that needs and circumstances may change, so we have established a clear and fair refund policy to help you understand your rights, responsibilities, and available options.

This Refund Policy explains how subscription billing works, how cancellations are handled, and under what circumstances refunds may be issued. We encourage all users to review this policy before subscribing to Veterinary Sidekick's software services.

1. Subscription Terms

Monthly and Annual Subscriptions

Veterinary Sidekick is offered through subscription plans billed either monthly or annually. These options are designed to provide flexibility for individual veterinarians, clinics, and multi-location practices.

• Monthly Subscription: Renews automatically every 30 days unless canceled.
• Annual Subscription: Renews automatically every 12 months unless canceled.

All subscription charges are processed at the beginning of the billing cycle.

2. Free Trial Period

Veterinary Sidekick may offer a free trial period, allowing users to explore the platform before committing to a paid subscription.

• Users may cancel at any time during the trial without incurring charges.
• Once the trial converts into a paid subscription, standard cancellation and refund rules apply.

3. Cancellation Policy

Cancel Anytime

Users may cancel their subscription at any time by accessing their account settings or by contacting our support team.

Effect of Cancellation

• Cancellation stops future billing.
• Users retain access to the platform through the end of the current billing cycle.
• Canceling a subscription does not automatically trigger a refund.

4. Refund Policy

General Rule — No Refunds for Partial Billing Periods

Because Veterinary Sidekick provides immediate access to digital tools and AI-driven services, we do not offer refunds for unused time within a billing cycle.

Refunds May Be Considered in Limited Circumstances

Refunds may be granted solely at the discretion of Veterinary Automation, LLC under the following conditions:

1. Duplicate Charges: If you were mistakenly billed more than once for the same subscription period.
2. Accidental Annual Renewal: If an annual subscription renews and you notify us within 7 days of the charge.
3. Service Failure: If a significant, verifiable platform outage prevented normal use for an extended period.
4. Compliance or Legal Requirements: If applicable consumer protection laws require a refund.

Refunds will not be issued for:

• Change of mind
• Lack of usage
• Failure to cancel before renewal
• Dissatisfaction based on expected (but not advertised) features
• Clinic staffing changes or employment transitions

All refund decisions are final.

5. Subscription Management for Clinics

Because Veterinary Sidekick is often used across multiple veterinarians and staff within a clinic, it is the responsibility of the clinic to:

• Maintain accurate subscription counts for all actively using veterinarians
• Deactivate users who leave the practice
• Ensure billing information is current

Refunds will not be provided for unreported staffing changes or unused seats.

6. How to Request a Refund or Get Support

For questions related to billing, subscription management, or refund eligibility, please contact us:

Please include:

• Account name
• Email associated with the subscription
• Last charge date
• A description of the issue prompting your request

Our support team will review your inquiry and respond promptly.

7. Policy Updates

Veterinary Automation, LLC reserves the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting to our website.